IT and Cloud Support Engineer, Chelmsford

Eurobase Chelmsford, United Kingdom Customer Support Hybrid

Company Description Eurobase is an international software and service provider, working with financial institutions in over 25 countries. We deliver enterprise solutions for insurance companies, banks, and financial institutions, alongside specialist IT recruitment services. With recognised expertise in reinsurance, insurance, and banking technology, we combine powerful software, industry knowledge, and a personal approach to build long-term client partnerships. Our mission is simple: to help our customers succeed by delivering innovative solutions, exceptional service, and lasting value.
We C.A.R.E about our values, they are important in helping us achieve our cultural aspirations and are in service to our Purpose and Mission.

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  Collaboration & Teamwork - To achieve successful results, we must work together effectively. information and build relationships.

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  Accountability - Do what we promise, we accept responsibility for our decisions, actions, and results. We learn from our mistakes and grow stronger every time.

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  Respect & Inclusion - We recognise that the thoughts, feelings, and backgrounds of others are as important as our own. We will be open to learning our own bias and changing behaviours. Diversity, inclusion, and belonging are fundamental to the success of Eurobase. We aim to make a significant impact in our efforts to foster an environment where everyone can thrive.

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  Excellence - To provide excellent, high-quality products, services, and interactions. We strive to always exceed expectations.

Position We are looking for a proactive IT & Cloud Support Engineer with 2-3 years experience, ideally gained in a small to mid-sized company. This is a hands on role covering both technical support and physical IT tasks, so you’ll need to be comfortable moving equipment, setting up desks, and jumping in wherever needed. You’ll provide 2nd line support, maintain and optimise our hybrid IT environment, and work with Microsoft 365, Azure, Windows Server, and virtualisation technologies. This role offers the chance to get involved in a wide range of projects, learn from senior team members, and develop your skills across cloud and infrastructure.
Key Responsibilities:

• Provide 2nd line support for Microsoft 365, Intune, Azure, Windows Server, and Hyper-V
• Install, configure, and optimise Windows Server and Microsoft 365 environments
• Support Azure IaaS deployments and system maintenance
• Troubleshoot escalated technical issues and work cross-functionally to resolve them
• Assist with equipment moves, desk setups, and hardware installations
• Contribute to infrastructure upgrades, cloud migrations, and security improvements
• Maintain clear documentation and support process improvements

Requirements

• 2–3 years IT support experience (preferably in a small to mid-sized business)
• Hands on experience with Microsoft 365, Windows Server, and Active Directory/Entra
• Exposure to Azure cloud infrastructure and Hyper-V
• Strong troubleshooting skills and a can do attitude
• Physically able to move IT equipment and set up workstations
• A self starter who’s eager to learn and grow their skills
• Relevant Microsoft certifications (Microsoft 365, Azure) desirable

Other information What We Offer:

• Competitive salary and hybrid working
• Varied and hands on technical work in a supportive team
• Ongoing training and certification opportunities
• Involvement in projects that make a real business impact

If you’re ready to take the next step in your IT career, send us your CV today and join a team where your skills and initiative will be valued!