Andover Library - branch volunteer, Cheltenham

A branch volunteer helps customers to get the most out of their local library and makes a positive difference in people’s lives

This customer-facing role plays an important part in supporting access to Hampshire’s Library Services and is a great way of giving something back to your local community. As a Library volunteer you will become a valued member of the team, helping customers to get the most out of their local library and making a positive difference in people’s lives.

As a Library volunteer you will be involved in a wide variety of tasks and activities which may include:

Helping customers by

• Welcoming and interacting with the public to ensure all visitors have the best possible service
• Assisting customers to collect reserved items, access the online catalogue, and use the self issue and return facilities, referring complex queries to staff
• Assisting customers to log on to the public IT terminals and access the programs available, referring complex needs to staff
• Passing customer enquiries that require access to staff systems such as Spydus and the PN booking system to library staff to resolve

Supporting library staff by

• Assisting with the packing and un-packing of deliveries, shelving returned items, and keeping the library tidy and in good order
• Maintaining displays of leaflets and notices supplied by staff so they are kept tidy and up-to-date
• Working within Hampshire County Council’s health and safety guidelines and supporting the implementation of evacuation

Contributing to Library events and activities by

• Assisting with events and promotions such as story or rhymetime sessions or learning in libraries