Customer Service and Sales Engineer, LeedsRichmond Hill

CUSTOMER SERVICE & SALES ENGINEER
Location: Leeds
Salary: £30k-£35k + up to 15% annual bonus 

We are supporting a leading distributor of plastic piping systems and water infrastructure solutions in their search for a Customer Service & Sales Engineer.

The business supplies innovative products and technical expertise across multiple industries, delivering high-quality solutions and exceptional customer support. This is an excellent opportunity for a commercially minded and customer-focused professional to play a key role in supporting customer growth, retention and sales performance within a collaborative and supportive environment.

The Role: As Customer Service & Sales Engineer, you will be responsible for:

• Customer Relationship Management – Handling inbound and outbound customer calls while building strong, long-term customer relationships.
• Sales Support & Growth – Proactively following up quotations and identifying opportunities to convert enquiries into profitable business.
• Quotation & Order Processing – Preparing and processing customer quotations and orders accurately and efficiently.
• Customer Service Excellence – Resolving customer queries professionally and ensuring a high level of customer satisfaction.
• Stock & Delivery Coordination – Checking stock availability, lead times and delivery options while communicating updates clearly to customers.
• Proactive Sales Activity – Identifying upselling and cross-selling opportunities to support sales growth.
• Cross-Functional Collaboration – Working closely with sales, warehouse, logistics and finance teams to ensure smooth order fulfilment.
• Systems & Administration – Maintaining accurate customer and sales records within ERP and CRM systems.
• Continuous Improvement – Supporting improvements to processes and contributing positively to team culture.

What We’re Looking For:

• 2–3+ years’ experience within industrial sales, technical B2B sales or sales administration.
• Confident communication skills with the ability to build strong customer relationships.
• Comfortable making outbound calls and proactively engaging with customers.
• Strong organisational skills and attention to detail.
• Commercially minded with a proactive sales approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong teamwork and collaboration skills.
• Experience using ERP systems, Microsoft Office and digital business tools.

Desirable:

• Experience within industrial products, technical solutions or wholesale environments.
• Knowledge of piping systems, water infrastructure products or technical distribution industries.