IT Project Engineer, Chesterfield

Role: IT Project Engineer Salary: £28,000 - £33,000 per annum Location: Chesterfield Our client are award winning experts in their field. The role: As a Project Engineer, you will implement a wide range of technical solutions for customers - new / upgrade of existing IT infrastructure, such as installation, migration and troubleshooting for solutions including server infrastructures, network infrastructure, cloud and telephony platforms. You will become the preferred engineer to a set of specified accounts. You will work closely with the Operations Manager, Technical Architect, and Tech Pre-sales to ensure all projects are delivered efficiently to the customer?s satisfaction. The key duties and responsibilities of this position are as follows: * To deliver highly technical solutions across a wide spectrum of environments * Work closely with the customer to provide a successful relationship and excellent customer service * Deliver IT Projects in a timely manner, meeting agreed timescales * Provide regular, accurate and concise updates to the customer * Set up and maintain the customer documentation for each client to ensure knowledge is shared across the business * Provide input during project planning stage that may benefit from customer knowledge * Attend client meetings as a technical advisor * Work with all areas of the business to deliver a successful project * Record all works within the ticketing system ensuring that regular updates are placed on all assigned open tickets * Prioritise and categorise tickets to provide efficient progression * Ticket ownership end-to-end throughout its life cycle * Logging calls with 3rd party companies * Provide recommendations for network/system improvements to the Account Manager * Proactively identify issues before they arise as well as identifying any recurring tickets (i.e.) problems * Aid in the creation and management of a technical Knowledgebase * Provide technical training or assistance to other members of staff as and when required * Support and follow processes to provide a consistent approach to customer service and within the team * Maintain a professional attitude at all times when representing the business * Work to the agreed KPI?s set (individually/team) * Deal with other issues or requests required by the business The successful candidate: Ideally, a minimum of 5 year?s experience in an IT environment Minimum of 3 year?s experience in an Implementation role Formal Microsoft Accreditation Active Directory Windows Server Microsoft Exchange Working knowledge of virtualisation ? preferably using VMware Strong Networking knowledge with multiple technologies Self-motivated and enthusiastic Excellent communication skills/written & verbal. Ability to provide timely and accurate record of works. Excellent customer service Good technical problem solving skills. Ability to work effectively and efficiently alone or as part of a team. Adaptable and Flexible Remain calm and punctual under pressure Glu Recruit are an equal opportunities employer