Field Collections Agent, Lancashire

Start date: 13th April 2026

Within a 90-minute travel radius of your home (applicants must reside within Liverpool)

Salary: From £28,665.02 + £4,200 per annum car allowance + uncapped monthly bonus (our Field team earn monthly bonuses from £200-£400). Earnings Potential: Up to £35,265 per year (inclusive of car allowance)

Flexible, 40 hours per week (including peak shifts). No warrant work involved.

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face‑to‑face?
• Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit‑supplied iPad to update account outcomes in real time

Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.

We offer a 40‑hour work week with a supportive approach to work‑life balance.

Your visits will be scheduled across the following operating window:

• 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm, Saturday 9am-1pm.
• 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm-8pm Monday to Friday and Saturday 9am-1pm.

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral bonus scheme
• Uncapped monthly bonuses (£200–£400 typical)
• Comprehensive 5‑week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech‑savvy and comfortable working independently