Volunteer: Mental Health FFT Feedback Liaison, Lancashire

Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.

As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:

• Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
• Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Extensive community physical health and well-being services for children and adults, covering prevention, treatment, rehabilitation, and long-term condition management.

The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.

Lancashire & South Cumbria Foundation Trust recognise and value the importance volunteer support is to us and our patients. We currently have a volunteer role available supporting us at Blackpool Victoria Hospital

As volunteer expenses are limited to a 20 mile round trip, we are unable to proceed with applications if you live too far from the location you are volunteering for. To apply for this role you must have the Right to Work in the United Kingdom and reside in the local area.

This volunteer role is to support with the Mental Health Liaison Team with completion of Friends & Family Test (FFT) feedback. This feedback is important to the Trust as it helps us plan how we deliver our services by replicating what works well and improving what isn’t. The volunteer will support with sending out FFT cards to services users, assisting with collating the responses and inputting these onto the database. The volunteer will also be involved in gathering real time feedback by phoning a list of named people (who have given consent for a volunteer to contact them) and asking them the FFT survey questions listed on the form, documenting their responses and then inputting their feedback onto the database or directly inputting the feedback during the phone call.

Essential requirements for this role are:

• Good communication skills
• Clear handwriting
• Proficient IT skills
• Ability to follow instructions
• Willingness to help and support staff and patients
• Demonstrates empathy and compassion
• Calm manner
• Comfortable working in a fast moving environment
• Comply with all Trust Policies and Procedures in relation to information governance and confidentiality

A Standard DBS is required for this role, and there is no cost to a volunteer for a DBS application.