Experienced IT & Retail Technician – Workshop-Based, …, Colwyn Bay LL29 8DG

About Us

We’re a trusted and vetted public sector supplier, known as one of North Wales’ most reputable IT and repair providers. Based in Colwyn Bay, we’ve built a strong reputation over the past decade as the leading computer repair centre in the area, supporting both public and private sector clients.

Our work focuses predominantly on hardware-based repairs while providing businesses with remote management, security, and compliance support.
We operate a busy retail front that adapts to the needs of individual customers and process around 100 machines every month, ranging from laptops and iPads to gaming consoles and business PCs.

We’re a bilingual company and would particularly welcome a Welsh-speaking candidate. Our repair network spans from North Wales to Falkirk, Scotland, supported by long-term business partnerships and a commitment to quality, professionalism, and trust.

The Role

This is a hands-on, in-person position working from our Colwyn Bay workshop and retail counter.

You’ll be responsible for:

• Diagnosing and repairing laptops, desktops, tablets, phones, and consoles
• Carrying out screen replacements, battery swaps, upgrades, and component-level repairs
• Performing software work – OS installs, AV clean-ups, troubleshooting, and backup checks
• Booking in and out repairs, processing payments, and assisting customers at the counter
• Maintaining detailed job notes and professional communication via our ticketing system
• Occasionally assisting with on-site client visits or small deployment projects

This is not a remote or help-desk position – it’s a practical, workshop-based role for someone who takes pride in quality workmanship and excellent customer service.

What We’re Looking For

• Proven experience in computer repairs or a similar technical environment
• Excellent written English – able to document work clearly and professionally
• Confident communication skills for both customer and team interaction
• Reliable, organised, and self-motivated, with a strong attention to detail
• Full UK driving licence preferred for occasional local site work
• Soldering or board-level repair skills advantageous
• Welsh language skills highly desirable

We welcome applicants with either:

• Practical, hands-on experience in IT repair, or
• Relevant academic or industry qualifications (e.g. Level 3 Computing, CompTIA A+)

What We Offer

• £13 per hour for 3–4 days per week
• 6-month review for potential full-time position
• CompTIA A+ training and exam support
• Professional, process-driven repair environment with clear documentation standards
• Supportive small-team culture that values quality over quantity

How to Apply

Send your CV and a short note telling us about your experience and what taking ownership of your work means to you.
We value professionalism, pride, and attention to detail — if that’s your approach, we’d love to hear from you.

Job Types: Full-time, Part-time, Permanent

Pay: From £13.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Company pension
• Employee mentoring programme
• Store discount

Work Location: In person