IT Helpdesk Technician, Market Harborough

As part of our continued plans for growth, we require a highly motivated individual to join our IT helpdesk team, to assist in day to day support tickets. You will ensure the smooth running of customers computer hardware, software and cloud based services. This will include setup, configuration and support of existing systems.

Your duties and responsibilities in this role will consist of:

The IT Support Technician role is varied and will include on the job training. Duties include:

• Support external clients with their day to day IT related issues
• Take telephone calls to help clients through setup or resolve issues
• Log support calls via ticket system
• Workstation and server support and trouble shooting.
• Setting up new users and dealing with passwords resets etc
• Good written English and Grammar skills are essential
• Good telephone manner is essential

Preferred Skills and Experience

• Strong troubleshooting and problem-solving skills with a customer-first mindset.
• Excellent verbal and written communication skills to convey technical information clearly.
• Exceptional customer service skills, with the ability to empathize and effectively communicate solutions to non-technical users, ensuring a supportive and understanding interaction every time.
• Proficiency in supporting and configuring Windows, Mac, and/or Linux operating systems.
• Experience using Microsoft 365 Admin/Partner
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Understanding of remote support tools and ticketing systems.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail and ability to work both independently and as part of a team.
• A passion for learning and staying updated on emerging technologies and IT best practices

Personal Qualities:

• Good communication skills.
• High level of attention to detail.
• A good team player.
• Ability to work under pressure.
• Can work well independently and within a team.

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

• On-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (required)
• Customer service: 1 year (preferred)

Work Location: In person