Breakdown Controller, Coventry

We are currently recruiting for a Breakdown Centre Controller to work for a leading fleet organisation based in Coventry. The main requirements of the role are to ensure that vehicle breakdowns, defects and tyre incidents are managed on a best cost, service level and quality basis. As a Breakdown Controller you will be authorising and controlling the cost of all relevant work to customer's vehicles! This role is perfect for someone who has similar experience or for someone with technician experience who wants a slight change in career! Your Responsibilities ? Delivery of cost effective breakdown and tyre solutions to satisfy customer needs within maintenance budgets and agreed customer service KPIs. ? Ensure the correct suppliers attend both breakdown and defects where covered by Warranty/Contract maintenance etc. ? Managing tyre spend ? Managing breakdown related spend ? To identify underperforming breakdown agents, propose corrective measures & managed them. ? To ensure that the repairer communicates in a timely manner in accordance with the repairing ? agents service level agreement. ? To ensure that either the external service provider attends the vehicles in distress incident within ? the agreed time scales. ? To ensure that either the external / internal service provider attends the vehicle breakdown or in distress incidents within the agreed time scales. ? If the vehicle is in the area of a local workshop, utilise the workshop to either attend the incident or if required carry out the work following the vehicle being recovered to the branch. ? Review vehicles history on the Operating system before passing jobs to suppliers. ? Allocate jobs to approved agents with specific instructions on the service required. ? Managing all appropriate supplier related invoices, challenging costs and providing appropriate PO numbers. ? Flagging recharges to customers for services related to breakdowns and tyre incidents. ? Obtaining defect numbers & recharge order numbers where needed / obtaining recharge purchase order numbers. Your Skills/ experience ? Time served as an LGV technician and or workshop controller with an extensive knowledge of maintenance standards for LGV and HGV vehicles, along with previous experience of breakdown and tyre management. ? Previous experience (or similar) within a high pressure control room environment ? Dealing with emergency and non-emergency vehicle assistance. ? Knowledge and understanding of supporting legal and legislation requirements related to the tyre and breakdown incident management regulations e.g. PAS43 ? An excellent communicator at all levels. ? Some exposure to P&L Management would be advantageous ? Team player with excellent work ethic ? Driven to succeed. ? Adaptable to change. ? Good at problem solving & able to organise work load. Benefits: ? Salary of £27,000 - £30,000 ? (Apply online only) shift ? On-site parking and cycle storage ? 28 days holiday ? Flexible benefits If you think that this is the role for you, please click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone