Receptionist/Admin, Coventry

Job summary

30+ hours needed. Experience of primary or secondary required.

Receptionist/Administration role to ensure that the reception area of the practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the practice team.

Main duties of the job

• Telephone duties
• Reception duties
• Filing
• Dealing with prescription orders and completion
• General office duties
• Administration (dependent on experience)

About us

Our 4 single practices—Gosford Green Surgery, Holyhead Surgery, Stoney Stanton Medical Practice and Balliol Road Surgery—merged together to form Godiva Group Practice.

Our patients have the option of attending any of our 4 sites situated in CV1, CV2 and CV6 areas of Coventry.

Job responsibilities

1. Making appointments
2. Taking requests for prescriptions
3. Giving out results
4. Ambulance transport bookings
5. Home visit requests
6. Deal with general enquiries and complaints
7. Contacting other providers
8. Register new patients and temporary residents
9. Greet and direct patients and visitors
10. Handing out prescriptions
11. Ensure outstanding queries are explained and handed over to next shift
12. Respond to needs of doctors and nurses during surgery
13. Collect payments from patients for non-NHS services
14. Pulling Lloyd George envelopes when requested by doctors
15. Dealing with requests for repeat prescriptions
16. Dealing with queries relating to repeat prescriptions
17. Input and extract information from practice computer system
18. Observe health and safety guidelines at all times
19. General housekeeping (e.g. keeping reception and waiting areas tidy)
20. Make refreshments for doctors and other team members, participate in washing up
21. Clean and replenish GP surgery rooms
22. Any other reasonable duties as necessary (dependent on experience)
23. Process referrals
24. Extract and prepare GDPR requests

Person Specification Experience Essential

• Office experience essential

Desirable

• Previous GP practice/hospital experience preferred

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Godiva Group Practice

Address

Holyhead Surgery
1 Chester Street
Coventry
CV1 4DH

Employer's website

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