Neighbourhood Officer, Coventry

Neighbourhood Officer Required

In housing you can make a real difference, the role of Neighbourhood Officer will involve:

• Overseeing tenancy management and estate issues.
• Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues.
• Dealing with sensitive safeguarding matters
• Carrying our regular block and estate inspections.
• Involvement in the management of new build properties for all tenancy management issues.
• Conducting tenancy reviews for all properties within the allocated patch
• Reviewing service charges and depreciation

As Neighbourhood Officer, we need you to have:

• Ability to carry out interviews to discuss sensitive customer issues
• Excellent I.T Skills
• Ability to develop successful professional relationships with partners to achieve positive outcomes
• Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
• Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
• Highly self-motivated, able to act with integrity and show drive and enthusiasm
• Current clean driving licence and access to a car

We would be excited if you have:

• Experience working with a Social Housing Provider or similar customer facing role
• Ability to be innovative and look for ways to improve customer experience

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.