Receptionist, Cramlington

Receptionist

Closing date: 28 May 2026

We are looking to recruit experienced, full‑or‑part‑time receptionists (max 30 hours) for the Emergency Department at the Northumbria Hospital in Cramlington, covering a 24‑hr service, 365 days a year.

The role involves working a variety of shifts to cover the 24‑hour period, including 08:00‑21:30 on days and night shifts 20:00‑08:00.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

• Meeting and greeting patients and relatives on arrival to the hospital
• Answering telephone enquiries
• Recording attendances to A&E on a computerised system (PAS data entry) and scanning A&E documents

About us

The Northumbria Healthcare NHS Foundation Trust manages three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed. We also care for people in their homes and provide services from facilities in local communities, giving people greater choice and control over their care to help them live independently at home and avoid hospital admission where appropriate. High‑quality patient care is at the heart of everything we do.

Job responsibilities

• Provide an efficient administration and clerical service to unit staff, visitors and patients for emergency attenders, soft‑tissue and associated out‑patient clinics
• Act as the first point of contact on the telephone or face to face for patients, visitors and other healthcare professionals
• Facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning

Person Specification Qualifications

• ECDL
• NVQ in Customer Care
• Basic Life Support Skills

Experience

• Previous experience of office or reception duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) is required to check for any previous criminal convictions.

Employer

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Specialist Emergency Hospital