Customer Service Administrator-Fleet, Seaton Delaval

Location: Seaton Delaval

Salary: £27,476 + Bonus

Hours: Full Time – 37.5 Hours

Working Pattern: Monday to Friday

Working Model: Hybrid Working – 1 Day Working From Home Per Week

We’re recruiting on behalf of a leading Fleet Solutions business for a Customer Service Fleet Administrator to join a busy, fast-paced customer support team within a growing commercial environment.

If you enjoy helping customers, thrive in a busy office and are confident handling calls and emails, this could be a great opportunity to join a supportive team with full training provided.

What You’ll Be Doing

• Handling inbound and outbound customer calls
• Responding to customer queries via email
• Supporting customers through the vehicle and benefits process
• Managing orders, deliveries and ongoing account queries
• Liaising with suppliers, dealerships and external partners
• Updating internal systems and maintaining accurate records
• Explaining costs, options and scheme information clearly
• Working towards team targets and service standards
• Delivering excellent customer service every day

What We’re Looking For

• Strong customer service and communication skills
• Comfortable working in a fast-paced environment
• Confident speaking on the phone and handling high volumes of enquiries
• Good IT skills, including Microsoft Office
• Organised with strong attention to detail
• Positive attitude and willingness to learn
• Previous call centre or administration experience is beneficial but not essential

What’s In It For You?

• Salary up to £27,476 plus bonus
• Hybrid working model – 1 day working from home per week
• Full training provided
• Monday to Friday working pattern
• Supportive team environment
• Long-term career opportunities
• Immediate interviews available

This is a fantastic opportunity for someone looking to build a career within customer service and administration with a growing Fleet Solutions organisation.