Front of House Assistant - Crewe

Why Bannatyne? Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%.
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

• Greet and welcome guests with a friendly and professional demeanour.
• Deal with emails, phone calls and face-to-face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (if your site has a cafe bar).
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

• Strong interpersonal and communication skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.
• Hours can be 5.30am starts to 10.30pm finishes.
• Desirable: proven experience in a receptionist or customer service role, preferably in the hospitality industry.
• Desirable: proficiency in using booking systems and basic computer skills.