Registered Care Manager, Croydon

Registered Care Manager - Job Description



Job Title

Registered Care Manager

Location

Croydon

Salary

Up to 45,000 per annum (dependent on experience) + performance-related bonus

Job Type

Full-time, Permanent

About the Role

We are seeking a passionate and experienced Registered Care Manager to oversee the day-to-day operations of a domiciliary care service based in Croydon. This is an exciting opportunity to join a forward-thinking and supportive organisation committed to delivering high-quality, person-centred care to older people within their own homes.

The successful candidate will play a key role in driving service growth and operational success by maintaining the highest standards of care, ensuring compliance with regulatory requirements, supporting and developing care teams, and delivering exceptional client experiences.

This role would suit an experienced Care Manager or an ambitious Deputy Manager looking to progress into a Registered Manager position.

Key Responsibilities



Service Management

• Oversee the daily operations of the domiciliary care service
• Ensure the service operates in line with CQC regulations and company policies
• Promote a positive, supportive, and high-performing workplace culture
• Drive business growth while maintaining exceptional care standards
• Manage quality assurance systems, audits, and compliance processes

Care Delivery

• Conduct care assessments and develop person-centred care plans
• Ensure care services are tailored to individual client needs
• Monitor care delivery to ensure high standards are consistently maintained
• Build strong relationships with clients, families, and healthcare professionals

Team Leadership

• Lead, motivate, and develop care and office staff
• Support recruitment, onboarding, and retention of care professionals
• Deliver supervision, training, and performance management
• Foster a culture of teamwork, accountability, and continuous improvement

Compliance & Quality Assurance

• Maintain compliance with CQC standards and relevant legislation
• Carry out regular audits, spot checks, and service reviews
• Manage incidents, complaints, and safeguarding concerns appropriately
• Ensure accurate record keeping and reporting

Essential Requirements

• Previous experience within a domiciliary/home care management role
• Strong leadership and team management skills
• Experience in care planning, assessments, recruitment, compliance, and auditing
• Excellent communication and customer service skills
• Passionate about delivering high-quality person-centred care
• Ability to work effectively in a fast-paced environment
• Full UK driving licence and access to a vehicle
• Right to work in the UK (please note sponsorship is not available)

Desirable Requirements

• Level 5 Diploma in Leadership & Management for Health & Social Care (or willingness to enrol following probation)
• Previous experience as a Registered Manager with CQC
• Knowledge of local authority and private care provision

Benefits

• Competitive salary up to 45,000 depending on experience
• Performance-related bonus scheme
• Company pension
• Employee discount scheme
• Free on-site parking
• Supportive and inclusive working environment
• Career progression opportunities
• Ongoing training and professional development