Technical Operations Engineer, South Croydon

Technical Operations Engineer Working Pattern Hybrid working four days in the office and one day working from home Role Overview This is a service focused proactive Technical Operations role responsible for maintaining monitoring and continuously improving a distributed Internet of Things and automated parking environment. The role has ownership of system reliability uptime and infrastructure performance across multiple live operational sites.The role suits someone comfortable working in a multi site operational environment with strong hands on experience in infrastructure networking and Internet of Things based systems. Role Responsibilities 1 IoT and device infrastructure management Maintain monitor and optimise Internet of Things devices and hardware including cameras edge devices kiosks tablets and networking equipmentManage deployment configuration and lifecycle of infrastructure across multiple sites Ensure system health connectivity and performance using monitoring tools Carry out preventative maintenance to reduce outages and improve reliability Improve operational efficiency through automation and process improvement2 System reliability performance and uptime Monitor uptime performance and service stability across all sites Perform root cause analysis after incidents and implement long term fixes Work with engineering teams and suppliers on recurring technical issues Support system upgrades migrations deployments and new site onboarding3 Automated parking systems support Support camera based recognition systems parking platforms payment systems and sensor driven devices Troubleshoot end to end system flows from hardware through to backend services and reporting Work with external partners to improve system performance and resilience4 Operational site support Provide hands on support for live operational environments Identify and resolve infrastructure inefficiencies Support technical delivery of new site rollouts and improvements Provide guidance and support to junior team members when required 5 Asset inventory and deployment managementManage procurement stock control and lifecycle planning of devices Prepare configure and track equipment for deployment Maintain accurate records of inventory spares and tools Coordinate logistics across teams suppliers and site locations 6 Documentation compliance and administration Maintain configuration records network diagrams and onboarding documentationCreate standard operating procedures setup guides and troubleshooting documents Manage tickets and change requests using standard service management tools Support compliance with security data protection and device standards Experience At least 5 years experience in IT support infrastructure technical operations or field engineeringExperience managing Internet of Things devices or distributed environments Experience working in multi site live operational settings Experience mentoring or supporting other team members is desirable Technical Skills Strong networking knowledge including IP addressing virtual private networks and troubleshootingExperience with routers switches and firewalls Strong understanding of Windows operating systems and system diagnostics Experience with remote device management Strong root cause analysis skills Good documentation and asset management practices Understanding of endpoint security and device complianceDesirable Experience Camera based recognition systems Edge computing devices such as small form factor industrial computers Parking systems or device management platforms Cloud systems application programming interfaces and Microsoft 365 administration TPBN1_UKTJ