Day Coach - Norwood TM, Croydon

Every day at this Ofsted "Good" rated SuperCare home brings both challenges and moments of real impact. The young people here are strong, determined, and each live with autism and complex processing needs. Their behaviours can include aggression such as hitting, spitting, hair pulling, or ripping clothes. Some express themselves through very challenging language — from racial abuse to graphic conversations — and others are drawn into online obsessions. Your role as Day Coach is to bring structure, calm, and consistency, helping them feel safe and supported through it all.

As a Day Coach, you’ll be in the middle of their daily lives, helping them feel grounded and safe:

• Support young people with autism, epilepsy, diabetes, and mental health needs.
• Manage challenging behaviours calmly using Team Teach and positive behaviour support.
• Provide personal care sensitively and professionally.
• Encourage daily routines, structure, and purposeful activities.
• Stay professional when faced with difficult conversations or offensive language.
• Keep accurate records and ensure smooth team handovers.

We’re looking for someone resilient and proactive, who can step into difficult situations with calmness and clarity:

• Experience working with autism, limited communication, and challenging behaviours.
• Confidence in behaviour management and safe interventions.
• Physically fit and energetic to support active young people.
• Resilient, reliable, and proactive.
• Able to stay professional under pressure.

We know this is demanding work — so we make sure you’re supported and rewarded:

• Salary 20% above the sector average.
• 36 days of training each year, including Team Teach and mental health first aid.
• Fully funded Level 3 Diploma.
• Private healthcare and 24/7 GP access.
• Gym stipend and wellbeing support.
• Pension and bonus scheme.
• Free parking and communal cars.
• Progression into Senior Day Coach and beyond.