IT Support, Pontnewydd NP44 3GB

IT Support - Cwmbran NP44

• £28,000 per year
• 26 days of annual leave plus UK bank holidays
• Employer pension contribution of 5%
• Discretionary bonus scheme
• Private healthcare plans through Aviva and MediCash
• Enhanced maternity and paternity packages
• Company sick pay post-probation
• Bike2Work voucher scheme available

Role Purpose

The IT Support role is essential for communication, problem-solving, and maintaining line-of-business applications and security across the organisation. The role requires effective interaction through voice, face-to-face, and messaging, with the ability to learn on the job and escalate issues when needed. You will be empowered to suggest, plan and implement changes to support the growth of the business.

The role of IT Support:

• Maintain security standards and enforce best practices.
• Understand the impact of user issues and propose actions to resolve them.
• Escalate unresolved issues to external resources, coordinating between users and those resources.
• Manage and update IT department tasks and maintain documentation.
• Onboard and offboard users to company systems.
• Administer BoL application security and settings.
• Attend meetings with key stakeholders and prepare notes/actions.
• Ensure systems conform to policies and prepare audit readiness materials.

The ideal IT Support:

• Experience managing Microsoft 365 Suite and Azure environments.
• Strong understanding of cybersecurity and end-user support experience.
• Able to manage multiple support tasks and projects.
• Excellent written and verbal communication skills.
• Analytical, problem-solving, and decision-making skills.
• Minimum 2 years' experience in IT or a related role.
• Good understanding of Microsoft OS, AD/AAD, networks, and data protection.
• Experience supporting desktops, laptops, and phones.
• Proactively follow up with users.
• Investigate root causes of issues, not just fixes.
• Work effectively in a fast-paced environment.
• Strong interpersonal skills for cross-functional teamwork.