Customer Service Advisor, Darlington

We are looking for a friendly, professional, and motivated Customer Service Advisor to join our client's growing team on a permanent basis. This is an excellent opportunity for someone with previous customer service experience who enjoys helping people and resolving issues efficiently.

Key Responsibilities

• Handling customer enquiries via phone and email
• Providing excellent customer service at all times
• Resolving customer issues quickly and effectively
• Processing customer requests accurately and efficiently
• Maintaining accurate customer records and updating internal systems
• Working closely with other departments to ensure customer satisfaction
• Managing complaints professionally and following issues through to resolution
• Meeting individual and team performance targets

Requirements

• Previous experience in a customer service role
• Strong communication skills, both verbal and written
• Good IT skills and confidence using computer systems and Microsoft Office
• Ability to work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Professional and positive attitude
• Ability to prioritise workload and manage time effectively

Permanent role with excelllent benefits for the right candidate.