Repairs Scheduler / Maintenance Administrator, Kilburn

We are seeking an organised and proactive Repairs Scheduler / Maintenance Administrator to join our busy Heating and Plumbing team. The successful candidate will be responsible for coordinating repairs and maintenance activities, managing booking diaries, and ensuring all works are completed efficiently from initial report through to completion.This role requires excellent organisational skills, strong communication abilities, and previous experience within a repairs scheduling or property maintenance environment. Key Responsibilities Manage and coordinate engineers diaries effectively to maximise productivity Schedule repairs and maintenance appointments in line with service requirementsAllocate works efficiently to operatives and contractors Liaise with operatives, supervisors, tenants, and clients regarding repairs and job progress Handle incoming calls, emails, and maintenance queries professionally Monitor outstanding works and ensure jobs are completed within agreed deadlinesUpdate internal systems accurately with job notes, appointments, and progress updates Maintain accurate records and provide administrative support to the repairs team Ensure all repair works are managed efficiently from initial report through to completion Work closely with internal teams to maintain high levels of customer service and operational performanceSkills&Experience Required Previous experience within repairs scheduling, maintenance administration, or property services Strong understanding and knowledge of scheduler rates Experience managing and planning multiple engineers diaries Background within construction admin or property maintenance Excellent organisational and administrative skillsStrong communication and customer service abilities Ability to work effectively in a fast-paced office environment Good IT skills, including Microsoft Office and scheduling systems Strong attention to detail with the ability to prioritise workload effectively Personal Attributes Highly organised and able to multitask effectivelyProactive and solution-focused approach Professional and confident communicator Reliable with strong attention to accuracy and detail Able to work well independently and as part of a team TPBN1_UKTJ