Quality & Safety Officer, Dudley

Salary: Grade 9, SCP 28 - 31 (£39,152 – £41,771 subject to pro‑rata). Contract: Permanent, 24 hours per week.

Location: 3‑5 St James with hybrid working typically 3 days office based and agile working policy applies.

• Monitoring and oversight of commissioned services, ensuring compliance with contractual and commissioning requirements.
• Evaluate performance against demand, quality standards and market needs, supporting providers to improve services and deliver meaningful outcomes.
• Foster an enabling approach to monitoring activity.
• To facilitate and enable providers of services in the development and implementation of Quality Assurance, Quality Standard, Quality of Life and other systems and their continued monitoring to accord with contract requirements.
• To ensure ongoing monitoring and inspection of providers of services in relation to contractual compliance and legislative requirements.

• Experience in working within a Health or Social Care setting, including experience of the management of services.
• Experience of quality assurance systems.
• Experience of measuring performance against stated aims/objectives.
• Professional qualification in Health and/or Social Care, Level 4 Diploma in Adult Care (RQF) or equivalent.
• Excellent communication, negotiation, and partnership‑building skills.
• The ability to work effectively both independently and as part of a supportive team.
• A clear understanding of statutory Social & Health Care Organisations.
• Understanding of voluntary organisations.
• Experience of working within a multi‑cultural community.

• Be part of a forward‑thinking Commissioning Team committed to improving lives.
• Shape and influence services that support some of our most vulnerable residents.
• Work in a supportive, collaborative environment that values innovation.

This post is subject to an Enhanced DBS disclosure.

Workplace Attendance: Working in the office 3+ days a week (pro‑rata) or Onsite full time.

For more information, please email .