IT Support Technician, Dungannon

IT Support Technician

Mid-Ulster | £30,000 - £35,000
MCS Group is delighted to be partnering with a well-established organisation in Mid-Ulster as they look to add an IT Support Technician to their growing internal IT team.
This is an excellent opportunity for someone with a strong IT support background who enjoys a varied, hands-on role across infrastructure, end-user support, and continuous improvement projects within a multi-site environment.

You'll join a busy internal IT function supporting users across multiple sites, providing day-to-day technical support while also contributing to infrastructure improvements and wider IT projects.
This role offers exposure across:

• Microsoft 365 administration
• Active Directory / Entra ID
• Device deployment & support
• Network & infrastructure troubleshooting
• ERP system support
• Cybersecurity best practices
• IT projects & continuous improvement initiatives

• Providing 1st/2nd line support across hardware, software, and core business systems
• Supporting Microsoft 365 technologies including Teams, Exchange, and OneDrive
• Troubleshooting system, server, and network issues
• Configuring and deploying laptops, PCs, and peripheral devices
• Managing user accounts and onboarding/offboarding processes
• Supporting IT infrastructure upgrades and improvements
• Maintaining IT documentation and asset records

• 2+ years' experience in an IT support environment
• Strong troubleshooting and problem-solving skills
• Experience with Microsoft 365 administration
• Knowledge of Active Directory / Entra ID
• Excellent communication and customer service skills
• Full UK driving licence and access to a vehicle

Desirable:

• Power BI exposure
• Microsoft Intune / Endpoint Manager experience
• ERP systems exposure

• £30,000 - £35,000 salary
• Strong long-term development opportunities
• Broad technical exposure across infrastructure and support
• Growing internal IT environment
• Stable and well-established business

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Daire O'Connor, Specialist Recruitment Consultant at MCS Group.

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