Senior Technical Support Engineer, Eastbourne

Our client are a market leading global manufacturer who use both vacuum technology and cutting edge electronics. Their Product Support team ensure customers have assistance with any technical issues and provide advice and guidance to the design and development, quality and maintenance teams on site in Eastbourne. They are looking for a Senior Technical Support Engineer to work alongside the existing team. Please note this is not an IT Technical Support role, this is an Engineering Technical Support role. Main Tasks: Investigate issues with both production and field returned products producing 8D reports where required. Provide advice on and testing of replacement parts to cover obsolescence on existing products. Resolve Customer, Sales and Service Teams' product application enquiries and issues, obtaining appropriate support from local Technical specialists. Liaise with auditors from certification agencies during factory audits. Ensure that lessons are learned from investigations, recorded and fed back to development team. Build prototype test and measurement equipment as required. Carry out and report on evaluation and compliance testing to EN Standards for new and existing products. Qualifications/Education/Certifications: Electronic Engineering degree or equivalent. HNC/HND + demonstrated experience may also qualify. Skills & Experience: Essential: A minimum of 3 years' experience in a similar role with exposure to a broad range of digital and analogue circuit types - small signal to power electronics. General knowledge of electronic component types and familiarity with digital and analogue circuit schematic designs and operation. Desirable: Familiarity with using a broad range of test equipment: e.g. multi-meters, oscilloscopes, logic analysers EMC measurements. Methodical approach to fault diagnosis. Ability to 'bread-board' simple test-boxes and evaluate circuits. Able to use MS Office and other PC based software to communicate problems, analysis & test results, containment and corrective actions etc. Must be motivated and manage time to provide timely solutions. Must have good communications skills (verbal and written) and be a team-player. Red Recruitment (agency) #REDUK