Installations Partner (Region 1 - Scotland), Eastleigh

Permanent position. Salary: £40,000 – £50,000 plus pension, PMI, ShareSave, 6.6 weeks holiday, and field‑based working.

A full driving licence is required; the role involves travel across the Scottish store estate.

Overview

You will be an Installations Partner, working in partnership with Regional and Unit Managers to support the delivery of B&Q’s installation service strategy. Your focus will be on coaching store leadership teams, driving performance, and ensuring excellent customer outcomes.

Key Accountabilities / Responsibilities

• Implement the B&Q installations plan with Regional and Unit Managers.
• Build strong relationships and partnerships within regional teams.
• Use data and insights to identify trends, respond to opportunities, and improve installation performance.
• Support stores in resolving customer issues and HLC complaints to protect B&Q finance, brand, and customers.
• Collaborate with the installations support team to resolve all installation warranty claims.
• Review and ensure correct processes are consistently in place across stores.
• Develop training content and deliver training and coaching to build confidence and knowledge in stores.

Installers

• Support stores with data‑driven insights for sourcing, recruitment, development, and engagement of quality installers.
• Build and nurture installer relationships, listening to feedback and developing improvement plans.
• Identify capacity opportunities and support recruitment, development, and engagement of installers.
• Work closely with regions to ensure installer capacity meets future demand and business targets.

Proposition

• Develop the technical knowledge and capabilities of the store and installations support team.
• Propose and support delivery of solutions to improve the installation proposition in partnership with regional managers.

Key Business Relationships

• Regional Managers
• Store Management Teams
• Store Showroom Teams
• Installers (external)
• Legal
• Quality & Aftercare Team
• Electrical Governing Bodies (external)
• Gas Safe Register (external)
• Installations service providers & dispute resolution organisations (external)

Required Skills & Experience

• In‑depth knowledge of the installation industry
• Awareness of dispute resolution processes
• Experience dealing with customer issues and complaints
• Problem‑solving ability
• Excellent communication skills
• Financial and business acumen
• Leadership and change management experience
• Coaching and developing colleagues (remote or in‑person)
• Excellent analytical skills
• Proficiency in Microsoft Office / Teams / SharePoint
• Organised and efficient
• Responsibility and ownership mindset
• High engagement and influencing skills
• Attention to detail

Benefits

• Competitive salary
• Award‑winning pension scheme
• Bonus and ShareSave options
• 6.6 weeks holiday
• Payroll giving opportunities
• Employee Assistance Programme
• Shopping discounts and colleague wellbeing benefits
• Commitment to diversity, inclusion and equal opportunities

We also recognise that wellness means different things to different people and we offer a range of benefits to help you remain at your best.

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