Receptionist, Hull and East Yorkshire

Job Description:

Berkeley House Care Home, 2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull HU9 4UW

Pay: £12.75 - £13.75 per hour, depending on experience and qualifications

Hours: 22 hours per week (Friday, Saturday, Sunday)

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person‑centred care, supporting independence and honouring choice to help our residents live their best lives.

• Act as the first point of contact for all visitors to the home.
• Take responsibility for managing new enquiries.
• Provide advice and support both face‑to‑face and over the phone.
• Conduct show‑arounds within the care home.
• Support the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing.
• Deal with enquiries in a timely manner and ensure daily and weekly tasks are completed.

You’ve worked as a receptionist before with experience in providing excellent customer service. You’ll have a friendly manner both face‑to‑face and over the phone, be approachable and organised, and have the ability to build strong relationships with residents, their families and internal teams. You’re dedicated, efficient and able to handle a varied workload, but importantly, your caring attitude underpins everything you do – to make a real difference to people’s lives.

• My Healthcare – free access to 24/7 support, advice, and treatment for a variety of health‑related issues, including remote GP appointments, physiotherapy and mental health support.
• Annual allowance redeemable against a menu of Bupa healthcare products, with an approximate value of £350.
• Wagestream – early access to up to 40% of earned wages within minutes.
• 28 days holiday.
• Sick pay scheme in addition to statutory sick pay.
• Long service rewards at every milestone (ecards, extra holidays, and money).
• Free meal on every shift.
• Interest‑free annual travel loan to purchase public transport season tickets.
• Range of Bupa pension plans – see our career site.
• Parental leave – schemes for adoption, birth parents, and co‑parents.
• Menopause plan – designed to empower women to seek advice, choose treatment and take control of their health.
• Discounts at a wide variety of gyms and fitness facilities across the UK.

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll ensure fair treatment and reasonable adjustments are offered as part of the recruitment process.

** Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

Time Type: Full time

Job Area: Care Home – Facilities & Home Support

Location: Berkeley House