Patient Services Medical Receptionist, Bourne

• Greeting patients and visitors on the telephone and face‑to‑face.
• Booking appointments and recalls and ensuring sufficient information is recorded.
• Ensuring efficiency of the appointment system and monitoring patient flow into consulting and treatment rooms.
• Seeing patients without appointments who need urgent consultation in a logical and non‑disruptive manner.
• Responding to queries and requests for assistance from patients and visitors.
• Advise patients of relevant charges for private services, accepting payments and issuing receipts.
• Explaining practice arrangements to new patients and those seeking temporary cover.
• Ensuring new patient registration forms are correctly completed and supported by all necessary paperwork and registering the new patient on the system as quickly as possible.
• Ensuring temporary resident forms are completed accurately and registration details entered into the computer promptly.
• Managing workflow and tasks accurately, appropriately and as quickly as possible.
• Handling ambulance transportation requests, recording details as appropriate or directing patients to the correct organisation.
• Passing on information regarding unresolved or urgent problems at the end of each shift.
• Updating the reception board at the end of each week with clinicians whereabouts.
• Adhering to full end‑of‑day procedures prior to departure.

• Hours of work for this vacancy: 16 hours.
• Tuesday 11 am until 8 pm (1 hour lunch) – 8 hours.
• Friday 8:30 am until 5:30 pm (1 hour lunch) – 8 hours.
• Practice is open 8 am to 6:30 pm Monday‑Friday.
• Provide late surgeries Monday‑Thursday 6:30‑8 pm, with one late evening per week; paid time and a half from 6 pm.
• Welcome patients and visitors, ensuring proper check‑in/sign‑in and guiding them.
• Direct patients to submit requests via NHS App or practice website or complete requests on their behalf using AccuRx Total Triage.
• Book routine nursing appointments and recalls with sufficient information.
• Receive and make calls, divert calls, take messages, and ensure confidentiality procedures.
• Collaborate with Duty GP to manage incoming triage requests quickly, accurately and effectively.
• Ensure flow of patients through waiting rooms into consulting and treatment rooms.
• Respond to all queries and requests for assistance from patients and other visitors.
• Advise patients of relevant charges for non‑NHS services, accept payments and issue receipts.
• Ensure new patient registrations are completed correctly and within preset deadlines.
• Manage workflow, tasks and emails accurately and promptly.
• Keep reception and waiting areas clean and tidy.
• Pass on information regarding unresolved or urgent problems at day end or duty end.
• Adhere to full end‑of‑day procedures, ensuring reception area and building secure.
• Keep computer database up‑to‑date and accurate.
• Respond to internal and external emails in accordance with practice computer and email policies.
• Comply with health and safety requirements of the site at all times.
• Attend practice team meetings and training sessions as arranged.
• Complete mandatory training as expected.
• Provide cover across patient services to support medical secretaries and other administrative staff, including emergency evening cover.
• Job type: Part‑time, Permanent.

• GCSE grade A to C (or equivalent) in English and Maths.
• Experience of working in a busy customer‑facing role both in person and on the telephone, including clerical or administrative functions, with a high level of customer service and satisfaction.
• Experience of SystmOne clinical system would be beneficial but not essential; full training provided. Confidence with Microsoft Office packages and software helpful.

• On‑site parking, where possible.
• Schedule: Monday to Friday.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.