Technical Helpdesk Consultant, Worthing

Technical Helpdesk Consultant Based in Worthing £20k - £30k + productivity bonus Do you have a great eye for detail and strong problem-solving skills? We are seeking a confident and assertive individual to join our leading client, an innovative communications organisation based in Worthing. You must have a high level of personal organisation with disciplined work habits - ability to handle multiple work streams concurrently. Strong previous experience in a similar Telephony helpdesk role is key. Key Responsibilities : Proactively assess the needs of the client and resolve issues efficiently and accurately achieving first contact resolution where possible Ability to research solutions to faults/issues, implement and test with the client Providing support and fault resolution for B2B PSTN, ISDN, SIP, Mobiles, Horizon, Cloud, ADSL, FTTC and Leased Lines, utilising all supplier customer service plans Responsible for managing own workload and effectively communicating with team members to ensure that tickets can be progressed quickly and accurately Configuration and support for Draytek & Cisco routers, Skills and experience required: Telephony experience (desirable but not essential as training will be provided) I.T qualification will be beneficial to your application Minimum of one years I.T experience is essential IT skills including experience with Microsoft Excel, Word and Outlook. Knowledge of Microsoft Office 365 Ability to work in a fast-paced environmentAbout Morgan Jones: Morgan Jones Recruitment Consultants Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms &Conditions, Privacy Policy and Data Protection and Information Security Policy which can be found on the Morgan Jones website. Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Twitter or LinkedIn