Floor Team, Edinburgh

Floor Team Duties

· Greet and seat customers in a friendly and professional manner, ensuring a welcoming atmosphere for all guests.

· Take customer orders accurately, provide menu recommendations, and relay any special requests to the kitchen and bar staff.

· Ensure timely and efficient service of food and drinks, while maintaining high standards of presentation and cleanliness.

· Handle customer enquiries and resolve any issues or complaints promptly to ensure guest satisfaction.

· Manage reservations, monitor table availability, and maintain a smooth flow of guests to optimise seating and minimise wait times.

Required Skills

· Excellent Communication: Friendly and professional interaction with customers, both in person and over the phone.

· Customer Service Focus: Providing exceptional service, addressing concerns, and ensuring guest satisfaction.

· Organisation and Multitasking: Managing multiple tasks, such as seating, ordering, and coordinating with staff.

· Teamwork: Collaborating effectively with kitchen, bar, and floor staff to ensure smooth service.

· Problem-Solving: Quickly addressing issues or complaints in a calm, efficient manner.

Benefits

On top of pay - also included is our wider benefits such as:

· Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues

· Employee Assistant Programme

· Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of, apply today by sending in your CV.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.