City Manager, Edinburgh, City of Edinburgh

We are looking for a Strategy and Commercial Manager (City Manager) to join our Scotland team. This is a rare opportunity to become a critical member of a rapidly growing, well‑funded start‑up. You’ll be responsible for building relationships with new and existing restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for an outgoing and commercial individual who enjoys building relationships and drawing insights from data to drive real business impact.

• Being the local expert for Edinburgh and the east of Scotland. This means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.
• Drawing insights from data to improve our customer proposition neighbourhood by neighbourhood
• Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth
• Working closely with the account manager for the local area to grow and build out local hero brands
• Identifying and signing up new and top local favourites to Deliveroo and setting them up for success
• Leading the local business development managers and being the day‑to‑day contact for coaching, priority setting and deal making
• Mapping out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.
• Understanding and improving our customer offering in the area through acquiring/having strong local knowledge. This will involve improving our selection, optimising restaurant operations, and working on the area’s strategy plan alongside a Regional Manager, operations and account management teams
• Maximising the potential of marketing opportunities in the area by encouraging restaurant participation

• 4+ years experience in account/relationship management, sales or strategy roles
• Effective relationship building and communication skills
• Strong commercial acumen, results and target oriented
• Comfortable using and understanding data on restaurant partner and city/area performance to identify areas for improvement
• Self-starter, hard worker and well organised, enjoys working autonomously and having a mixture of field based (2-3 days per week) and office/home working (2-3 days per week)
• Preference to have a full driving licence and a car (mileage paid for) to travel to and within your area

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.