Medicines Technician: Patient-Focused Dispensing & Reviews, Ely

We are looking for a medicines dispenser who holds a NVQ Level 2 or above in dispensing services (or an equivalent qualification) to join the Medicines Technician team. Reporting to the Deputy Medicines Technician Manager, you will be part of a team responsible for ensuring patients healthcare needs are met and providing support to our staff to ensure that we can offer an outstanding healthcare experience to every patient.

Main duties of the job

Support the Deputy Medicines Technician Manager in implementing agreed prescribing changes in line with our formulary.

Support safe prescribing by undertaking medication monitoring and medication reviews.

Implementing medication reconciliation through actioning hospital letters and new patient registrations.

About us

Mereside Medical is a flourishing group of three East Cambridgeshire practices in Ely, Haddenham and Soham, together serving c.45,000 patients. As a group, we've grown rapidly and now employ more than 170 people across the three practices. We are people-centered in our approach to work and believe that every contact that a patient has with our staff is as valuable as the next in the patient journey. We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. We are innovative and forward-looking, and we embrace technology to enable more effective, efficient, and connected ways of working to deliver ever better outcomes for our patients.

Our goal is to deliver on the ambitions laid out in the NHS 10 year Health Plan for England in a way that is locally relevant, valued by patients, and satisfying for our staff. In addition to our core general practice work we run a large clinical research trials unit and we work closely with the ICB to develop innovative ways to improve local service provision. We are the lead practice for one of the two local PCNs and are represented in both.

We are proud to be the host organisation for the NIHR Greater Cambridge & Suffolk Commercial Research Delivery Centre (Primary Care), one of only 14 in England. This prestigious designation recognises our commitment to accelerating commercial clinical research delivery for health and economic benefit across our region.

Job responsibilities

• Support the Deputy Medicines Technician Manager in implementing agreed prescribing changes in line with our formulary
• Support safe prescribing by undertaking medication monitoring and medication reviews
• Implementing medication reconciliation through actioning hospital letters and new patient registrations
• Supporting patient queries through AskMyGP, emails, and telephone calls
• Assisting other departments with medication queries in line with SOPs and generating prescriptions
• Managing medication batch changes in line with formularies and national availability
• Maintain communication with local care homes and actioning requests from them
• Ensure any Dossett changes are made correctly, timely, and the pharmacy is informed of any changes
• Work in line with all current SOPs, formularies, guidance, and practice policies

Person Specification Experience

• NVQ Level 2 qualified dispenser (or equivalent) with experience in a Community Pharmacy or Dispensing Doctors environment
• Service-minded, driven to help others, and make the patient experience as positive and straightforward as possible
• Confident talking to patients from diverse backgrounds with diverse needs, with demonstratable experience of guiding patients through challenging conversations to a successful conclusion
• A diplomatic communicator and skilled listener
• Adaptable, responsive, and learning-minded in a fast‑paced and rapidly changing environment
• Organised and methodical in your approach to ensure tasks are completed in a timely manner
• Adept at managing complexity and uncertainty in real time with patients
• Pro‑active in spotting issues or gaps in information or process, and finding pragmatic solutions to problems
• Competent in, and keen to learn, the use of technology and software to facilitate more collaborative effective working, and deliver a better patient experience
• Experience with SystmOne desirable but not essential
• Knowledge and experience of resources such as the BNF, the Drug Tariff, and the DM+D

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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