Product Complaints Specialist, Epsom

Are you passionate about quality, patient safety and continuous improvement? Do you thrive in a fast-paced regulated environment where your attention to detail genuinely matters?

We’re looking for an exceptional Product Complaints Specialist to join a medical device organisation committed to innovation, compliance and improving lives worldwide.

As a Product Complaints Specialist, you’ll play a critical role in ensuring product complaints are investigated thoroughly, resolved efficiently and handled in accordance with global regulatory and safety standards.

Key Responsibilities

• Managing and investigating product complaints from initial intake through to closure
• Conducting root cause analysis and supporting CAPA activities
• Ensuring compliance with MDR, FDA, ISO 13485 and internal quality processes
• Identifying trends and contributing to continuous improvement initiatives
• Collaborating with internal stakeholders to support timely and accurate investigations
• Maintaining clear, compliant documentation and complaint records

Requirements

• Experience within the medical device industry
• Background in complaints handling, quality assurance, post-market surveillance or investigations
• Strong understanding of regulatory and quality standards
• Excellent analytical, communication and organisational skills
• Detail-oriented mindset with a passion for quality and patient safety
• Ability to work independently while collaborating across teams

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.