Senior Receptionist & Guest Experience Leader, Evesham

Burlington Hotel in Evesham is seeking a Senior Receptionist to maximise room revenues and provide excellent guest service. Responsibilities include efficient check-in and check-out procedures, handling customer enquiries, and resolving complaints promptly.

The ideal candidate will have hotel or customer service experience, possess strong organisational and decision-making skills, and be proficient with phone and computer systems. We promote an inclusive work culture and equal opportunities for all team members.