Veterinary Equine Receptionist, Cullompton

We are seeking an enthusiastic individual with a knowledge of horses to join us as a Receptionist at Western Counties Equine Hospital.

Location: Western Counties Equine Hospital, Culmstock, Devon, EX15 3LA

Contract: 9 Month Fixed Term Contract

Hours: 37.8 hrs per week

Shift Pattern: The office is open Monday – Friday between 08.30 – 17.30. With a 2:5 share in Saturday mornings 08.30 - 13.00

About Western Counties Equine Hospital

Take a look at the practice here: Western Counties Equine Hospital | Western Counties Equine Hospital.

About the role

Day‑to‑day duties of the role will include:

• Answering phones and booking appointments
• Logistical planning of Vet's diaries
• Responding to queries via phone, in person and email
• Registering new clients
• Dealing with account queries and payments
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to our clients arriving at the practice

What we're looking for in our Equine Veterinary Receptionist

• Previous Receptionist experience is essential; veterinary and equine experience is a plus!
• Experience with horses or equine knowledge is desired
• The ability to multi-task and prioritise your workload is essential
• Resilient with the ability to cope with busy and potentially emotional situations
• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

Our Offer to You

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on AnimedDirect, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We are committed to building a workforce that reflects the diverse communities we serve.

Attention: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.