Welcome Advisor, Countrywide

Customer Welcome Advisor    Are you pro-active, supportive, knowledge and proficient at delivering a quality service and delivering Information, Advice and Guidance? Are you confident and passionate to engage with learners and customers across a national remit to welcome them as they embark on their journey with Babington onto their chosen programme? Here at Babington we pride ourselves on delivering robust training programmes across a variety of professional sectors and we are looking for a Customer Welcome Advisor to join our fantastic Customer Experience team to role model our Customer Promise and embody the pillars of customer experience. If you have a passion for providing a memorable, effortless and personal welcome to all of our customers and learners, with a willingness to be part of a dynamic team both remotely and office based and the drive to be part of Babington?s journey of Developing Better Futures, then we want to hear from you!! Summary of Role Role model the Customer Promise and Customer Experience pillars to welcome our customers and learners as they start their programmes at Babington. Support the customer engagement teams in submitting accurate and viable starts to ensure an outstanding and efficient onboarding process for managers and learners. Brief summary of principle accountabilities Ensure all learners and employers are provided with a memorable, effortless and personal welcome as they are onboarded with Babington. Ensure the timely contact and connection with learners and employers through welcome contact and the provision of welcome packs and materials. Be able to adapt enrolment process and style depending on the needs of the individual and needs of the business this includes telephone, web based, face to face and group enrolments both on and off site. services. Embed the Ofsted education inspection framework (EIF), the Customer Promise and Customer Experience pillars from resourcing to onboarding. Work closely across the operational business areas to ensure important qualification knowledge is given at enrolment stage including effective Skills Gap Analysis reviews. To be brave to effectively challenge unsuitable apprenticeship starts and give effective feedback to the sales source. Set clear expectations with Employers and Learners as to the experience they should expect to receive and work alongside the Customer Support team to ensure there is a joined approach and streamline journey for all apprentices and employers from their first contact. Ensure there is a structured approach to maintaining employer and learner engagement from onboarding to preparation for induction. Engage with learners to provide information, advice and guidance and assist with any issues or concerns at the start of their learning journey. To provide information, advice and guidance to learners/employers regarding progression. Brief person Specification Essential (E) Desirable (D) Qualifications Grade A-C GCSE in English and maths or equivalent (E) Commercial Sales Qualification (e.g. C&G Level 2 or 3 Certificate in Sales, C&G Level 2 or 3 Diploma in Sales, Institute of Sales & Management (ISM) Level 2 or 3 (E) Level 3 Certificate in Information, Advice and Guidance or willingness to acquire (D) Skills and experience Extensive knowledge of providing excellent I.A.G and customer service across employers, candidates and partners (E) Experience of delivering high level of service and satisfaction (E) Proven experience of successfully caseload management and working without close supervision (E) Experience of liaising with employers and external agencies (E) Experience of building a portfolio of candidates and tracking candidate status (E) Involvement in completing outstanding compliance/paperwork (E) Experience of working on multiple projects at one time and prioritising workload (D) Babington Benefits My Babington Rewards BUPA Healthcare 25 Days annual leave plus Bank holidays Additional annual leave purchase scheme Employer Pension contribution We are innovators in Education so why not apply now and join us in Developing Better Futures