Housing Allocations Officer, Berkshire

My client is currently looking for a Housing Allocations Officer to join their team in West Berkshire. This is a temporary position until February 2021 at the rate of £10.14 Paye or £12.62 umbrella. A DBS is needed for this role With your responsibilities you will * Promote equality as an integral part of the role and to treat everyone with fairness and dignity. * To recognise health and safety is a responsibility of every employee, to take reasonable care of self and others and to comply with the Health and Safety policy and any service-specific procedures / rules that apply to this role. * To input housing register applications on the housing ICT system and Identify applicants for referral to the Homelessness Prevention & Relief Officers for further assistance. * To handle a range of telephone and general enquiries from both internal and external customers and contacts, including housing register applicants. To provide a comprehensive response but referring more complex cases to the Housing Allocations Team Leader as appropriate. To assist vulnerable applicants with completing forms and monitoring bidding process. * To provide advice and respond positively to a wide range of enquiries received via the phone and on the pod reception desk, e.g. Common Housing Register, LHA levels for private rented accommodation, mutual exchange and homelessness * To clearly explain relevant legislation to applicants in a way that is understandable, and appreciate the basic legal requirements of valid notice to quit * To visit applicants at a range of locations to confirm information relating to their housing application * To maintain and update files and records, including information of a high confidential nature such as medical records, using existing systems and processes and ensuring accuracy and security of information * To collate, process and monitor medical, social needs and discretionary housing payment processes * To provide cover for the Housing Allocations Team Leader when necessary in relation to the nomination, advert, bidding and lettings process * Liaise with the lettings teams regularly and at the partner Registered Provider Forum concerning allocations/nominations of social housing stock within West Berkshire * Maintain stocks of standard forms and information for the public and officer use, raising Agresso orders for stationery and office equipment when required. * To perform a range of financial tasks, including control of petty cash, processing of creditor invoices, preparation of debtor invoices, handling and receipting income, and recording and monitoring the budgetary purposes * To maintain filing systems, scan and upload post, record annual leave, sickness and team responses * To organise a range of meetings for individuals and groups, to include preparation of material and facilities, minute-taking and other support at the meeting, and follow up work arising from the meeting. * To undertake home visits as and when necessary and to deliver leaflets/information as and when necessary to West Berkshire off-site locations. * To work as part of a team providing a front line service to customers from main reception. * Contribute to the post holder's personal and career development and to the development and improvement of the services. * To carry out any other duties, as and when required, including flexible working to support the housing operations service. * This is a casual car user post. If you feel your skills match the above please send through your updated CV Your expert recruitment consultant is Danielle Taylor, call today on (phone number removed) or email (url removed) Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy