Administrator, Gloucester GL1 3NF

Job summary

If you are looking for a rewarding career where you can make a positive impact on the lives of individuals struggling with mental health challenges,. Do you have excellent organisational skills, the ability to effectively communicate with others and great customer service?

We are seeking a dedicated individual to join our friendly team as an administrator, joining our friendly and supportive colleagues.

This service operates between 08:30-17:00 Monday to Friday, and this is an office based role. This is a full-time role, 37.5 hours per week.

Main duties of the job

As the Administrator, you will play a crucial role in supporting the day-to-day operations of our team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and handling inquiries from clients and partners through our public telephone line.

You will be the first point of contact for many clients, so excellent communication skills, empathy, and a non-judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role.

In addition, you will work closely with clinicians and other team members to ensure the smooth functioning of the mental health services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.

The role is in a busy and dynamic team, you will need to be responsive to change and communicate effectively. We provide a supportive environment and opportunity for development. You will receive regular supervision to support you with your role.

The qualification, training&experience requirements for the role are underlined in the Job Description/Person Specification

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Job description

Job responsibilities

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit description
Job responsibilities

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit Specification

Qualifications

Essential

GCSE level education or equivalentGood literacy and numeracy skillsNVQ Level 3 in administration or equivalent experience in previous employmentExperience

Essential

Proven experience of unsupervised administrative work in a busy office environmentExperience of Data Inputting and RetrievalExperience of using Microsoft Office i.e. Word, Excel&OutlookDesirable

Previous experience in an NHS or care service settingPrevious experience in a mental health settingPersonal skills&abilities

Essential

Ability to communicate effectively, in both verbal and written formAbility to maintain confidentialityAbility to work under pressure and to meet deadlinesAbility to work as part of a team as well as independently
Person Specification
Qualifications

Essential

GCSE level education or equivalentGood literacy and numeracy skillsNVQ Level 3 in administration or equivalent experience in previous employmentExperience

Essential

Proven experience of unsupervised administrative work in a busy office environmentExperience of Data Inputting and RetrievalExperience of using Microsoft Office i.e. Word, Excel&OutlookDesirable

Previous experience in an NHS or care service settingPrevious experience in a mental health settingPersonal skills&abilities

Essential

Ability to communicate effectively, in both verbal and written formAbility to maintain confidentialityAbility to work under pressure and to meet deadlinesAbility to work as part of a team as well as independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust
Address

Pullman Place

Great Western Road

Gloucester

GL1 3NF

United Kingdom

Employer's website