Practice Receptionist, Selby

This is a great opportunity to join a friendly and supportive GP practice team as a Receptionist, where you will be the first point of contact for our patients. You will play a key role in creating a welcoming, calm, and professional front‑of‑house experience, helping patients access the right care at the right time.

We are looking for someone who enjoys working with people, communicates clearly, and can stay organised in a busy environment. In return you’ll be part of a supportive team where your contribution really matters every day, helping to deliver high‑quality patient care and a positive experience for everyone who walks through our doors.

The role is part‑time, 3 or 4 days per week. Working days and hours will be defined during the interview.

Main duties of the job

The Receptionist will provide a professional, confidential, and efficient front‑line service to patients and the wider practice team, ensuring a high standard of customer care at all times.

• Handling patient enquiries via telephone, online systems, and in person in a calm, professional, and efficient manner
• Booking, amending, and managing patient appointments accurately
• Processing patient requests and relaying messages appropriately within the practice team
• Supporting clinicians and colleagues with day‑to‑day administrative tasks
• Maintaining accurate patient records in line with practice procedures and confidentiality requirements
• Ensuring reception and waiting areas are clean, organised, and well‑presented
• Following all practice policies, SOPs, and CQC requirements
• Carrying out opening/closing procedures for the practice where required
• Handling prescriptions, supplies, and basic administrative processes where applicable
• Supporting general practice operations and undertaking other reasonable duties as required

Working arrangements

The postholder will be required to work flexibly across all three practice sites, as needed, to support service delivery and ensure consistent patient care across the organisation.

Job responsibilities

• Professionally and confidentially support patients and clinicians to ensure a high standard and efficient service
• Answer telephone calls, providing the best customer service, handling each call efficiently, accurately, and timely while maintaining a warm, calm and professional approach
• Efficiently and appropriately submit patient requests via the online triage system with the utmost discretion
• Book patients into appointments accurately by collecting and recording patient data
• Relay messages to any other member of the practice team and associated staff in an appropriate manner
• Keep the reception and waiting room areas clean, tidy and hazard free
• Manage patient information on notice boards and ensure information is current and tidy
• Manage patient expectations and deliver an appropriate service
• Assist and support other staff, both clinical and non‑clinical, in the day‑to‑day running of the admin and reception areas
• Be responsible for opening/closing branch surgeries and following procedures to ensure the surgery is secure
• Undertake daily tasks as allocated by your line manager
• Input data to the patient record in accordance with guidance
• Handle monies in line with company policies
• Adhere to relevant SOPs
• Deal with enquiries directed to the Reception team in a professional and appropriate manner
• Perform all other tasks associated with health‑care administration
• Distribute pre‑prepared medications to dispensing patients as per dispenser instructions
• Ensure security checks are made for patients before providing information or supplies, such as prescriptions
• Restock reception supplies on the front desk and regularly clear prescription and filing areas on a three‑monthly basis
• Ensure any CQC requirements and/or documentation for which the postholder is responsible is completed timely and accurately
• Ensure any procedures and processes applicable to the role are followed timely and accurately
• Assist the Management Team with all clerical and administrative duties as required
• Perform any other duties that may reasonably be delegated

Person specification Essential experience

• Experience in a reception, administrative, or customer service role
• Experience working with the public in a busy environment
• Experience working effectively as part of a team
• Excellent communication and interpersonal skills
• Ability to deliver a professional, calm and empathetic service
• Strong organisational skills and ability to prioritise workload
• Accurate data entry and attention to detail
• Confident use of IT systems
• Understanding of confidentiality and data protection
• Awareness of high standards of customer service
• Professional, friendly and approachable manner
• Ability to work well under pressure in a fast‑paced environment
• Flexible, reliable and a strong team player

Desirable experience

• Previous GP practice or healthcare experience
• Experience using clinical systems (SystmOne)
• Experience/ability working across multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration.

Employer details Employer name

Beech Tree Surgery

Address

68 Doncaster Road
Selby
YO8 9AJ
United Kingdom

Employer's website

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