Front Desk Lead — Guest Experience, Hook

Tylney Hall Hotel in Hook, England, seeks a Receptionist to be the first point of contact for all guests, both in person and on the phone. The role demands excellent communication skills, attention to detail, and a commitment to providing first-class service, ensuring smooth check-ins and addressing enquiries effectively.

The candidate will oversee the Reception Desk operations and ensure high-quality standards are upheld by the Front of House Team, using systems like Fidelio Opera PMS. Experience in hotel reception is not essential, but a dedication to outstanding service is required.