Customer Service Coordinator, Gravesend

Customer Service Coordinator

Full-Time | Monday – Friday | 10am – 6pm

We are currently recruiting for an experienced and organised Customer Service Coordinator to join a busy and fast-paced operations team within the drainage and facilities sector.

This is an excellent opportunity for someone with strong customer service and scheduling experience who enjoys working in a reactive environment where no two days are the same.

The successful candidate will be responsible for coordinating engineers, managing customer queries, and ensuring jobs are completed efficiently and within agreed service levels.

The Role

You will act as a key point of contact for customers, engineers, and internal departments, ensuring all works are scheduled and managed effectively from start to finish.

Duties will include:

• Handling incoming calls from customers, engineers, and internal teams
• Managing a busy shared inbox and responding within required timeframes
• Raising and logging new jobs onto internal systems and client portals
• Scheduling and allocating works to engineers
• Managing urgent and reactive call-outs
• Supporting engineers with on-site issues where required
• Updating customers on job progress and resolving queries
• Handling complaints professionally and efficiently
• Closing completed jobs accurately on the system

What We’re Looking For

• Previous experience within a helpdesk, scheduling, customer service, or coordination role
• Strong organisational and multitasking skills
• Excellent communication skills, both written and verbal
• Professional and confident telephone manner
• Good attention to detail and administrative ability
• Experience using Microsoft Office, particularly Word and Excel
• Ability to work well under pressure in a fast-paced environment
• A proactive and team-focused attitude

Additional Information

• Monday to Friday working hours: 10am – 6pm
• Weekend callout rota: 1 week in every 4
• Permanent full-time position