1st Line Support Engineer - IT Helpdesk, Grimsby DN32 0LW

THE ROLE: First Line Support Engineer – IT Helpdesk

LOCATION: Grimsby

SALARY: Starting at £26,500.00 + benefits.

HOURS: 37.5 hours per week Monday – Friday

(to include Saturdays as part of department rota)

About Advantage Finance

Advantage Finance is one of the UK's leading providers of specialist motor finance. From our HQ in Grimsby, we’re proud to employ around 214 people who have been putting conversation before credit scores since 1999, helping all sorts of people get moving by listening to their stories and understanding their lives.

Our Core Values

Our business has always been about people, believing in our valued employees, and is built on our core values TRUST.

Teamwork – We work closely together to provide the best possible service.

Respect – We treat each other with total respect, and we treat our customers with equal respect.

Understanding – Understanding our customers, and each other, as human. Understanding our business and our responsibilities.

Supportive – We support each other, and we provide the best support to our customers.

Truthful – We are true to ourselves and true to each other. Honesty and integrity runs through everything that we do.

The Role

Due to continued growth and success, an exciting opportunity has arisen for a 1st Line Support Engineer - IT Helpdesk to join our growing organisation.

If you have previous IT Support, Help desk, Service Desk experience and you are looking to work in a fast-paced and rewarding IT Support environment, this could be for you!

The successful candidate will be trained and have the option to improve and develop existing skills.

Key Responsibilities:

· Provide 1st line IT Support to staff & dealers of Advantage Finance Limited

· Follow escalation procedures to ensure Service Level Agreements are met

· Managing issues through to closure

· Identifying recurring issues, outages and trends

· Provide ongoing documentation and improvement of processes

· Install and configure computer hardware operating systems and applications

· Support the roll-out of new end-user solutions, including hardware and applications

· Assist with training and development of First-Line Support Engineers

Person Specification

Key Skills and Attributes

· Active Directory administration — user and group management, OU structure, basic GPO support, password resets and account lockouts

· Microsoft 365 administration — Exchange Online (mailboxes, shared mailboxes, distribution lists), Teams, SharePoint and OneDrive, licence assignment, plus basic MFA and Conditional Access support

· Microsoft Office / Microsoft 365 Apps (Outlook, Word, Excel, PowerPoint) — install, configure and troubleshoot

· Windows desktop support across Windows 11 Pro — build, deployment and fault resolution

· Endpoint management — Intune or equivalent MDM, software deployment, patching awareness

· Experience in an IT Support/1st Line/Helpdesk/Service Desk environment is essential

· Basic understanding of information systems.

· Exemplary communication skills with the ability to explain IT issues to non-IT people.

· An analytical, trouble-shooting mind-set, with a problem-solving personality.

The Benefits

Additional holiday leave

Bonus scheme

Sick Pay

Company pension (with the option to salary sacrifice)

Cycle to work scheme

Life insurance

On-site parking

Private medical insurance

Employee assistance programme

Company events & awards

Training & development

Inclusion and Diversity

We are committed to equality, diversity and inclusion. We are an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, sex, religion, sexual orientation, disability or any other protected characteristic. Our aim is to celebrate differences and encourage everyone to join us and be themselves at work.

Contact information:

For any informal discussion or for any further information please contact HR - 01472 570270 .

Job Types: Permanent, Full-time

Pay: From £26,500.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Gym membership
• Life insurance
• On-site parking
• Paid volunteer time
• Private medical insurance
• Sick pay
• Wellness programme

Work Location: In person