Branch Manager, New MaldenWest Barnes

The successful Branch Manager will oversee the day-to-day running of a busy branch, ensuring smooth operations, excellent customer service, and effective team management. This Branch Manager role would suit someone organised, proactive, and confident dealing with both customers and suppliers.

Responsibilities

• Manage the daily operation of the branch and lead a team of 5 staff
• Handle customer enquiries and support sales activity
• Respond to emails and telephone enquiries professionally
• Process orders and schedule installations efficiently
• Support customers face-to-face within the branch
• Monitor deliveries and check goods against delivery notes
• Assist with stock handling and some heavy lifting duties
• Provide ongoing support and guidance to the branch team

Skills & Experience Required

• Previous experience as a Branch Manager, Supervisor, or Team Leader
• Strong sales and customer service skills
• Excellent communication skills, written and verbal
• Good organisational and time management abilities
• IT literate with administrative experience
• Able to work effectively within a team environment
• Strong attention to detail
• Full UK driving licence with a maximum of 3 points
• Experience working in the Construction, builders merchants or home improvement industry would be a big benefit.

Benefits

• Performance-related bonus scheme
• Company car and mobile phone
• Pension contribution
• Health cash plan
• Generous holiday allowance
• Full training provided

Hours: Monday to Friday, 7:30am – 5:00pm, plus Saturday mornings on a rota basis.