Corporate Receptionist, York and North Yorkshire

Hours: 24 hours a week, Monday, Tuesday and Wednesday 07:45 – 16:45 (Covering annual leave and sickness when required)

Reporting to: Guest Services Manager

• Serve as the first point of contact, providing exceptional customer service to clients, visitors and employees.
• Manage the reception desk: greet visitors, handle incoming calls, maintain cleanliness and organisation of the area.
• Provide site safety briefings to all visitors and support Fire Warden training and evacuation duties.
• Conduct weekly stock checks and order stationery to keep front‑of‑house supplies stocked.
• Deliver training to new and temporary team members.
• Ensure health and safety posters and leaflets, especially Network Rail Signature, are current.
• Maintain health and safety folders and report faults or concerns to the appropriate department.
• Collaborate with reception staff, WPM, Security, FM and administrative teams to ensure smooth operations.
• Monitor and control access to the premises, verify visitor credentials and issue visitor badges.
• Handle inquiries and resolve issues promptly, maintaining a high level of professionalism.
• Assist with administrative tasks such as sorting mail, managing courier deliveries, booking meeting rooms and responding to the reception inbox.
• Maintain the front‑of‑house QHSE folder, electronic and physical filing systems, and track monthly visitor figures.
• Adhere to company uniform guidelines, maintaining a neat and professional appearance at all times.

• 2+ years of customer service experience in a reception, switchboard or room‑booking environment.
• Qualified First Aider or willingness to undertake a course.
• Strong written and verbal communication skills.
• Competency with MS Outlook, Word, Excel and PowerPoint.
• Excellent organisational and multitasking abilities, with keen attention to detail.
• Ability to remain composure and professionalism in fast‑paced or challenging situations.
• Education: 2+ years of reception/administration experience (beneficial), A Level or equivalent.

• Virtual GP and financial wellbeing assistance via Salary Finance scheme.
• Flexible benefits platform ‘Choices’ allowing customisation of extra holiday, dental insurance, technology products, etc.
• Access to high‑street discounts, gym memberships, and MiDeals platform.
• Cycle‑to‑work scheme, life cover up to four times salary, enhanced pension contributions and a Mitie Matching Share Plan.
• Recognition through Mitie Stars and monthly cash prizes.
• Opportunities for training and career progression through diverse learning resources.