Senior Client Support Accountant, Hemel Hempstead HP2 7DN

Ref

21873

Location

Head Office - Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN

Working pattern

Monday to Friday 0900 - 1715

Salary

Competitive

Closing date

19/06/2026

Description

SENIOR CLIENT SUPPORT ACCOUNTANT – RECHARGES
Trinity Estates | £Competitive | Hybrid/Hemel Hempstead

ROLE OVERVIEW

This is a high ownership accounting role within a growing utilities recharge function, responsible for ensuring complex utility billing and reconciliations are delivered accurately, compliantly and on time across a large residential portfolio.

We need someone who is commercially aware, highly organised and confident managing financial data at volume without losing attention to detail.

You’ll take responsibility for utility recharge processes across multiple developments, ensuring costs are accurately allocated, reconciled and recovered, while building strong working relationships with internal teams, billing providers and customers.

This role suits someone who enjoys accountability, takes pride in accuracy and wants to be trusted to manage their workload properly rather than being micromanaged.

ROLE EXPECTATIONS

This is a fast paced role that requires strong financial accuracy, sound judgement and the ability to manage competing priorities confidently.

You’ll be expected to spot discrepancies early, resolve issues quickly and maintain high standards across billing, reconciliations and reporting.

Success in this role comes from being proactive, dependable and capable of handling large volumes of financial information while maintaining excellent service standards.

You will need to communicate confidently with both internal and external stakeholders and remain calm under pressure when managing deadlines and queries.

WHAT SUCCESS LOOKS LIKE

You’ll be successful in this role if:

• Utility billing is accurate, timely and consistently compliant
• Reconciliations are completed cleanly with minimal discrepancies
• Costs are correctly allocated and fully recoverable
• Queries are resolved quickly and professionally
• Internal stakeholders trust the accuracy of your reporting
• Processes become more efficient and better controlled over time
• Customers receive a professional and responsive service

HOW YOU’LL SPEND MOST OF YOUR TIME

Most weeks, you’ll be:

• Managing utility recharge billing across residential developments
• Reviewing utility usage data, supplier invoices and recharge calculations
• Reconciling utility income and expenditure accounts
• Monitoring incoming funds from external billing providers
• Supporting the preparation and review of Heat and EV charging tariffs
• Investigating discrepancies and resolving billing queries
• Producing accurate financial and operational reporting
• Liaising with customers, developers, suppliers and internal teams
• Monitoring utility meter issues and supporting resolution activity
• Improving processes, controls and overall team efficiency
• Prioritising workload to meet Service Level Agreements and deadlines

WHO THIS ROLE IS FOR

This role suits someone who:

• Takes ownership and delivers consistently accurate work
• Is naturally organised, methodical and detail focused
• Enjoys problem solving and working with financial data
• Communicates professionally and confidently with stakeholders
• Can manage pressure, deadlines and competing priorities effectively
• Works well independently while contributing positively within a team
• Wants to develop within a growing and commercially focused business

EXPERIENCE THAT HELPS

• Experience within accounting, finance administration or utility billing
• Strong understanding of double entry bookkeeping
• Knowledge of accruals and prepayments
• Intermediate to advanced Microsoft Excel skills
• Experience handling high volumes of financial data
• Utilities billing, service charge or heat network experience would be advantageous
• Experience investigating financial discrepancies and resolving queries
• AAT studies or equivalent accounting qualification beneficial but not essential
• GCSE Maths and English grades A-C or equivalent

WHAT WE OFFER

• Competitive salary, aligned to experience
• 24 days holiday plus bank holidays
• Pension scheme
• Vitality private healthcare
• Perkbox membership with discounts across retail, travel and entertainment
• Fully funded training and professional development, including paid study leave
• Employee referral scheme
• Annual salary review
• Free eye tests and Cycle to Work scheme
• Long service award
• Support for Army Reserve training

ABOUT TRINITY ESTATES

Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group.

Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large scale residential estates. Trinity Estates combines strong operational structure with a people focused approach, delivering a consistent and professional service at scale.

For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation.

As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on experience, judgement and approach

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.