General Maintenance Operative, Hereford

Job Description: Maintenance Operative (General) Job Title: Maintenance Operative Reports To: Supervisor / Site Manager / Contract Manager Location: Site-based Whitecross High School, 3 Elms Road, Hereford, Herefordshire Contract Type: Facilities Management (Hard&Soft FM) Working Pattern: Shift-based / standard working hours with flexibility Role Purpose To provide a safe, responsive, and efficient maintenance service across the site, carrying out planned and reactive tasks to maintain buildings, services, and associated equipment. The role supports statutory compliance, contractual performance standards, and a safe environment for building users.Key Responsibilities Maintenance&Repairs Carry out planned preventive maintenance (PPM) and reactive repairs across a range of building systems and fabric. Undertake basic mechanical, electrical, and general building maintenance tasks , including: Plumbing repairs (taps, toilets, leaks) Basic HVAC checks (filters, simple fault reporting)Fabric repairs (doors, locks, ceilings, flooring) Minor electrical works (lamp replacements, visual checks) Identify faults and take appropriate action to resolve or escalate. Support specialist engineers and subcontractors as required. Compliance&Safety Follow all health and safety procedures , including risk assessments and safe systems of work. Carry out basic compliance tasks within competency, such as: Water hygiene checks (flushing, temperatures) Visual inspections of safety systems Ensure all work is completed in line with site policies and statutory requirements .Use PPE appropriately and maintain a safe working environment. Documentation&Systems Accurately record all work activity using CAFM or site systems. Complete work orders, update job status, and record materials used. Assist in maintaining site records and compliance documentation. Facilities&Site Support Assist in maintaining clean, safe, and functional plant areas and workspaces . Support site setup activities, minor moves, and general operational tasks. Respond to service requests in a timely and professional manner. Customer&Team Working Communicate effectively with colleagues, customers, and site users. Provide updates on work progress and escalate issues where required. Work collaboratively with other team members and contractors. Materials&Equipment Use tools and equipment safely and correctly. Assist with stock control and ordering of basic materials. Maintain equipment in good working condition. Qualifications&Experience Essential Basic experience in building maintenance or facilities management . General knowledge of multiple trades (e.g. plumbing, minor electrical, carpentry). Understanding of safe working practices. Desirable NVQ Level 2 (or equivalent) in a relevant trade. Experience working in schools, healthcare, or commercial environments .Basic compliance knowledge (e.g. water hygiene, H&S). Relevant training such as Manual Handling, First Aid, or Asbestos Awareness. Key Skills&Attributes Practical and hands-on approach to maintenance tasks Reliable and well-organised Good problem-solving ability Clear communication skills Team player with a flexible attitude Strong focus on safety and customer service Performance Measures (KPIs) Completion of PPM and reactive tasks within agreed timescalesCompliance with health&safety and statutory requirements Accuracy of job records and documentation Positive feedback from site users / stakeholders Contribution to maintaining a safe and operational site Working Conditions Physical role involving lifting, standing, and working at height (within training) Work in plant rooms, roof spaces, and general site environmentsUse of PPE as required Participation in occasional out-of-hours or call-out cover (if required) Compliance&Governance Adhere to company policies and site procedures Participate in audits and training as required Maintain personal competence and complete mandatory training Tools&Systems CAFM system for job management Mobile device for work orders and communication TPBN1_UKTJ