Patient Access Coordinator—GP Practice (Part-Time), Herne Bay

The Heron Medical Practice are currently recruiting for a GP Receptionist to join our team on a part-time basis.

This position is based in a busy, patient-facing reception environment, so were looking for someone who is comfortable working at pace and able to stay calm under pressure. You'll be part of a high-volume front-line team, supporting patients and clinicians throughout the day.

As shift patterns are an important part of this role, we encourage applicants to ensure the hours listed below work for them before applying.

The position available is over five days, totalling 33.75 hours per week:

Tuesday: 12:30 - 18:30 = 6

Thursday: 12:30 - 18:30 = 6

Friday: 12:30 - 18:30 = 6

Within your application, please tell us a little about your experience and why you're interested in working in primary care.

We may close this vacancy early if we receive a high number of suitable applications.

Interview dates (telephone and face-to-face) are scheduled in advance, and we kindly ask applicants to ensure availability on the following dates:

Face to Face Interviews: Friday 5th June 2026

Main duties of the job

As a Receptionist, you will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

The Heron Medical Practice is a 8 Partner general medical practice with a wide ranging patient demographic based in Herne Bay and Hersden.

The Practice team is passionate about providing a high quality service to our patients, as well as maintaining a high level of professionalism. Our work environment boasts strong team-working ethics.

We have a strong team of allied health professionals including a Practice Pharmacist, a Community Pharmacist, a Paramedic, Practice Nurses and HCAs.

The Practice prides themselves on holding numerous accreditations to look after our employees. We have been awarded GOLD for investing in our people and hold a PLATINUM award for being a 'green' practice in Kent.

If you would like to be part of a friendly and progressive practice, then we would like to hear from you.

Due to confidentiality and governance considerations, the successful applicant cannot be registered as a patient at our practice.

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

c. Signpost patients to the correct service

d. Initiating contact with and responding to, requests from patients, team members and external agencies

e. Photocopy documentation as required

f. Data entry of temporary registrations and relevant patient information as required

g. Input data into the patients healthcare records as necessary

h. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the Medical Secretaries

i. Manage all queries as necessary in an efficient manner

j. Carry out system searches as requested

k. Retrieve and file medical records

l. Maintain a clean, tidy, effective working area at all times

m. Monitor and maintain the reception area and notice boards

n. Support all clinical staff with general tasks as requested

Person SpecificationExperience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a GP Surgery

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Skills

• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Excellent communication skills (written and oral)
• Competent in the use of Office and Outlook
• Clear, polite telephone manner
• EMIS user

Other requirements

• Flexibility to work outside of core office hours

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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