Electrical Technical Assurance– Cosy (Octopus Trusted …, North East

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We’re looking for a Technical Assurance professional to support our Octopus Trusted Partner (OTP) network as part of the Cosy team. The Cosy heat pump from Octopus Energy is our own in-house designed and built system - engineered end-to-end by us to deliver smarter, more efficient, low‑carbon heating for homes. This role focuses on the electrical safety, compliance, and quality of Cosy heat pump installations, requiring a solid understanding of ASHP systems and heating integration. You’ll play a key role in ensuring installations carried out by third parties meet expected electrical and technical standards, supporting complex queries, and helping to resolve escalations effectively. You’ll act as a trusted technical point of contact between OTPs, technical design engineers, and wider Octopus Energy Services teams, ensuring issues are managed end‑to‑end and standards are upheld. What You’ll Be Doing

• Booking, coordinating, and carrying out health checks on Octopus Trusted Partner (OTP) ASHP installations
• Assessing compliance with electrical standards and best practice (e.g. supplies, protection, earthing, isolation, controls) alongside overall system integration
• Acting as the primary point of contact for OTP technical queries, escalations, and aftercare issues
• Supporting and managing electrical safety or compliance escalations, ensuring timely and appropriate resolution
• Working closely with technical design engineers, the wider Cosy team, and OES stakeholders to support OTP requests from initial query through to resolution
• Providing clear, constructive feedback to partners following health checks, highlighting risks, improvements, and good practice
• Supporting wider Cosy activity where required, including:
  • Internal electrical and technical support channels
  • Product development and rollout projects
  • Continuous improvement of assurance processes and standards

What We’re Looking For

• Strong electrical background with experience in domestic installations (including heat pump experience)
• Good working knowledge of ASHP systems and heating controls, including how electrical and mechanical systems interface
• Experience working with installation partners, subcontractors, or field teams in a technical or assurance capacity
• Confident handling technical discussions, non‑conformances, and escalations
• Organised, pragmatic, and solutions‑focused, with strong attention to detail

Essential / Desirable Qualifications & Experience

Essential:

• Recognised electrical qualification (e.g. NVQ Level 3 Electrical Installation or equivalent)
• Experience with heat pump installations or low‑carbon technologies

Desirable:

• 18th Edition (BS 7671)
• G3, MCS, or similar industry qualifications
• Any mechanical experience with heat pumps

Why Join Us?

• Be at the forefront of electrical standards in low‑carbon heating (OTP)
• Work on innovative products like Cosy with a growing trusted partner network
• Genuine autonomy and influence over electrical assurance and partner quality
• Collaborative, forward‑thinking team with opportunities to grow your technical and leadership skills

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

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