Internal Communications Business Partner, Port of Tyne, North East

Position: Internal Communications Business Partner Location: Maritime House, South Shields Full Time, Permanent Salary: £40,000 – £45,000

You’ll lead the development and delivery of internal communications that drive engagement, alignment, and performance across the organisation.

Strategic communications

• Design and deliver the internal communications strategy aligned to business priorities
• Partner with senior leaders to shape clear, effective communication approaches
• Translate organisational goals into targeted communication plans
• Provide expert advice on communication risks, opportunities, and best practice
• Build strong relationships across the business to understand needs and influence outcomes

Operational communications

• Oversee internal communication channels to maximise reach and engagement
• Ensure key updates, priorities, and performance messages are clear and consistent
• Support delivery of business plans by connecting colleagues to goals and expectations
• Enable leaders and managers to communicate confidently with their teams
• Work closely with external communications to ensure alignment and consistency

Change and transformation

• Partner with project and change teams to support successful delivery of change initiatives
• Develop communication plans that drive understanding, adoption, and engagement
• Simplify complex information into clear, audience-focused messaging
• Support leaders to communicate change with clarity and confidence

Content creation

• Create and edit high‑quality content including announcements, presentations, and key messages
• Develop engaging multimedia content such as video and visual assets
• Ensure all communications are accessible, on‑brand, and audience‑focused

Measurement and continuous improvement

• Track and evaluate communication effectiveness and engagement
• Use insight and data to improve channels, messaging, and approach
• Stay up to date with emerging trends, tools, and best practice

What success looks like

• Clear, consistent communication that supports business priorities
• Engaged colleagues who understand their role in delivering success
• Effective communication of change, with strong levels of adoption
• High‑performing internal channels with measurable engagement
• Trusted relationships with leaders and teams across the organisation

What we’re looking for

You’ll be a confident and credible communications professional who can operate at both a strategic and delivery level.

• Proven experience in internal or corporate communications
• Strong strategic thinking with the ability to influence and challenge senior stakeholders
• Excellent writing, editing, and storytelling skills
• Experience managing multi‑channel communications in a complex organisation
• Ability to simplify complex information for different audiences
• Strong organisational skills and the ability to manage multiple priorities
• Experience supporting organisational change and transformation
• A data‑driven approach to measuring and improving communication effectiveness

About you

• Collaborative, proactive, and solutions‑focused
• Confident working with senior leaders and facilitating conversations
• Calm under pressure, with sound judgement and professionalism
• Audience‑focused, with a passion for clarity and impact
• Creative, with a continuous improvement and innovation mindset.

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