Relief Call Operator, Christchurch

Job title: Call Operator Location: Careline, Ringwood, Hampshire, BH24 3FA Do you want a role where you can make a difference? Are you looking for flexibility with hours or ad hoc work? What you'll be doing as a Call Operator Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.Accurately logging each call and inputting information into our CRM call handling platform Being an integral part of a supportive team that provides the best possible experience for Residents What we are looking for Customer service experience whether that be from call centres, retail, hospitality, or the care sectorExcellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving Someone with an empathetic approach Good standard of English and ability to enter data into systems accurately Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hoursWhat you can expect in return Competitive rates of pay, dependent of experience,£12.71 per hour Zero hour contract Fantastic Colleague benefits Supportive and friendly team Extensive training from initial induction and throughout your career Career development opportunities Safe, secure and contemporary offices based in RingwoodFree on-site parking Rewarding work; you'll be making a positive difference every day We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy . TPBN1_UKTJ