Housekeeper, Isleworth

Closing date: 27 May 2026

The post holder will work as an integral part of the in‑patient clinical team. He/she will be responsible for coordinating all patient facility services in the in‑patient area, ensuring a clean, safe and comfortable environment. The role involves working closely with ISS (service providers) to deliver cleaning, catering and maintenance services; monitoring quality standards, reporting deficiencies, taking appropriate action; providing cross‑cover for clerical duties in the absence of the ward clerk; and undertaking training appropriate to the role.

• Receive patients, relatives and visitors on the ward in a friendly and welcoming manner, referring to nursing staff as necessary.
• Deal with telephone enquiries and ensure messages are recorded or passed on appropriately.
• Maintain ADT system, case note folders, nursing folders and ensure filing of results daily; trace old notes, missing reports and results.
• Prepare nursing folders for each patient and ensure all patient folders are complete before leaving the ward.
• Check and ensure timely dispatch of electronic discharge summaries.
• Order and check notes and stationery, maintaining adequate stock levels as directed by nursing staff.
• Assist in the monitoring and maintaining cleaning standards, including spot cleaning of spillages; ensure general and specialist equipment are cleaned as per policy.
• Assist in monitoring selection, ordering and serving of patient food, taking into account special needs and dietary requirements; help patients eat and drink when necessary; ensure hot/cold snacks and drinks are available; monitor compliance with food hygiene regulations.
• Assist in monitoring service delivery relating to cleaning, food, linen and the environment; maintain records of maintenance requests and follow up; ensure equipment is in a good state of repair and decontaminated as per policy; report pest control issues.
• Maintain clinical store rooms; receive and check orders, stock up and tidy; liaise with relevant individuals for discrepancies and non‑stock supplies.
• Provide customer care, acting with respect, quality, dignity and confidentiality to each patient, relative and visitor; act in a courteous and helpful manner to all patients, visitors and staff; serve as liaison between patients, relatives and various service providers.
• Undertake any further duties appropriate to the grade as directed by the Ward Sister or Charge nurse.

• Computer literate.
• Evidence of education: A level or equivalent.
• Knowledge of minor repairs.
• Knowledge of stocks and maintenance.
• Customer care experience.
• Clear communication skills.
• Experience in maintaining stocks and equipment.
• Proficiency in the trust’s PROUD values.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a check with the Disclosure and Barring Service will be required.

We are committed to equal opportunities, and diversity drives innovation and excellence. We welcome applications from diverse candidates.