Support Analyst Level 2, Huddersfield

Support Analyst Level 2 Competitive Salary - Huddersfield based, however due to the current COIVD-19 pandemic this role will be remote/working from home for the foreseeable future to be reviewed. Saint-Gobain - Winners of 'TOP EMPLOYER UK AND GLOBAL' five years running! (Apply online only)) A truly exciting time to join us here at Saint-Gobain as we continue to deliver on our Digital Transformation projects. Saint-Gobain is a global leader in the construction industry with a presence in over 67 countries worldwide. As a Level 2 Support Analyst, you will minimise service disruption by providing support and maintenance of line-of-business applications through the ownership and resolution of Incidents and Service Requests, performing routine maintenance and by undertaking project work as required. You will be required to: Own and resolve Incidents assigned to team and own queue, ensuring that effective communication with customers is maintained throughout and business impact is understood and minimised. Ensure that Service Requests assigned to team and own queue are fulfilled in a timely manner and that customers are sent notification when work is complete. Perform proactive monitoring of supported systems in order to identify any potential issues and minimise any potential disruption to the business. Document processes, procedures and review documents written by other team members, providing feedback where required.Skills and Experience Required Essential Excellent problem solving skills. An aptitude for IT and a desire to learn. Excellent communication skills and a confident phone manner. A basic understanding of application architecture. Competent in use of MS Office applications. A basic understanding of system interfaces. An awareness of the ITIL service lifecycle.Desirable Experience of supporting and working with enterprise applications. Working knowledge of a Kerridge ERP system. Working knowledge of UNIX-based operating systems. Documentation writing experience. ITIL Foundation qualified. Working knowledge of Microsoft Windows (including Server) (Apply online only) operating systems. Experience of EDI transfer of documents. Able to write scripts in one or more scripting languages. Educated to degree level or has equivalent experience.We also offer some fantastic benefits, including: Competitive Salary. Company Car. A defined contribution pension scheme. 31 days holiday (including bank holidays) Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold). As an employee you are automatically covered by the Saint-Gobain Life Assurance Scheme. Staff discounts on high street and leisure activities and various other benefits.If you're up for a new challenge and think you've got what it takes, apply online today! SAINT-GOBAIN ENCOURAGE AND WELCOME DIVERSE APPLICATIONS AND ARE COMMITED TO SUCCESS THROUGH OUR DIVERSE COLLEAGUE COMMUNITY. We're committed to equal employment opportunity regardless of ethnicity, colour, race, religion, national origin, sex, gender identity, sexual orientation, age, citizenship, marital status, disability, neurodiversity, taste in music, fashion sense or any other characteristic that makes you unique. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know. On occasion we need to close advertisements earlier than expected, we therefore strongly encourage you to make your application promptly to avoid disappointment. AGENCY? Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CV's/Applications from anyone unless invited to do so. Saint-Gobain accepts no responsibility for any fees related to unsolicited resumes